Shipping policy
Refund Policy
Thank you for shopping with us! We take pride in the quality of our nail products and want you to love your purchase. Please review our refund policy carefully.
All Sales Are Final
Due to hygiene and safety reasons, all nail products are final sale. We do not accept returns, refunds, or exchanges once an order has been processed.
This includes (but is not limited to):
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Gel polish
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Nail tips or press-on nails
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Acrylic or builder products
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Nail tools or accessories
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Nail art items
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos or videos showing the issue
If approved, we will offer a replacement or store credit at our discretion.
Lost or Stolen Packages
Once an order has been shipped and marked as delivered, we are not responsible for lost or stolen packages. Please ensure your shipping address is correct before placing your order.
Cancellations
Orders cannot be canceled or modified once they have been processed.
Contact Us
If you have any questions about this policy, please contact us at:
📧 paradisenails25@gmail.com
